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How Can We Help?

Find answers to common questions or reach out to our support team.

Frequently Asked Questions

How do I create my first music video?

Start by clicking 'New Project' in your dashboard. Upload your audio file or paste a Suno.ai link, add reference images for character consistency, and let our AI generate a storyboard. Review and edit the scenes, then click 'Generate Video' to create your music video.

What audio formats are supported?

We support MP3, WAV, and M4A audio formats. For best results, use high-quality audio files with a bitrate of at least 128kbps.

How long does video generation take?

Generation time depends on video length and quality settings. A typical 3-minute music video takes 15-30 minutes to generate. You'll receive a notification when your video is ready.

Can I edit my video after generation?

Yes! You can regenerate individual scenes, adjust the storyboard, and re-generate the video. Each regeneration uses credits based on the scenes being updated.

How do credits work?

Credits are used to generate video clips. The cost varies by quality tier: Standard (~$0.50/clip), High Quality (~$0.77/clip), and Audio-Synced (~$0.065/clip). You can purchase credits or subscribe to a monthly plan.

What if my video generation fails?

If a generation fails, your credits are automatically refunded. You can retry the generation or contact support if the issue persists. Failed clips can be retried individually without regenerating the entire video.

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Documentation

Check out our templates and gallery for inspiration and guidance.