How Can We Help?
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
Start by clicking 'New Project' in your dashboard. Upload your audio file or paste a Suno.ai link, add reference images for character consistency, and let our AI generate a storyboard. Review and edit the scenes, then click 'Generate Video' to create your music video.
We support MP3, WAV, and M4A audio formats. For best results, use high-quality audio files with a bitrate of at least 128kbps.
Generation time depends on video length and quality settings. A typical 3-minute music video takes 15-30 minutes to generate. You'll receive a notification when your video is ready.
Yes! You can regenerate individual scenes, adjust the storyboard, and re-generate the video. Each regeneration uses credits based on the scenes being updated.
Credits are used to generate video clips. The cost varies by quality tier: Standard (~$0.50/clip), High Quality (~$0.77/clip), and Audio-Synced (~$0.065/clip). You can purchase credits or subscribe to a monthly plan.
If a generation fails, your credits are automatically refunded. You can retry the generation or contact support if the issue persists. Failed clips can be retried individually without regenerating the entire video.
Contact Support
Email Support
Reach us directly at [email protected]